Last updated: 24 September 2026
Order cancellation
- Components, peripherals and monitors: cancel free of charge any time before dispatch by messaging +91 96907 96307 or emailing support@techcureindia.com with your order number. Refund is issued in full to the original payment method.
- Custom and prebuilt PCs: cancel free of charge within 24 hours of payment. After assembly has started, cancellation is not possible because parts are opened and built to your specification; if the build has not yet shipped we can, at our discretion, convert the order to a store credit after deducting the cost of any parts that cannot be restocked.
- Orders cannot be cancelled after dispatch. Please refuse delivery only if the parcel is visibly damaged, and inform us immediately.
Returns & replacements
7-day return window (unopened items)
Unused, unopened branded components and peripherals in original sealed packaging can be returned within 7 days of delivery. Return shipping is paid by the customer unless the return is due to our error (wrong item shipped). A restocking fee is not charged for sealed items.
Dead-on-arrival (DOA) and transit damage
Inspect your order on delivery and report any damage, missing item or non-working product within 48 hours with photos and an unboxing video to support@techcureindia.com or WhatsApp +91 96907 96307. We arrange free reverse pickup and a replacement or full refund. Shipments are insured, so transit damage is fully covered when reported within this window.
Custom-built PCs
Custom PCs are not returnable for change of mind. Manufacturing defects are handled under warranty: we repair or replace the affected part free of cost, with reverse pickup arranged by us in the first year.
Non-returnable items
Opened or activated software licences, used thermal paste, cables and consumables, custom-cut or custom-sleeved cables, items with missing accessories or packaging, and products with physical, liquid or electrical damage.
How to start a return
- Message +91 96907 96307 or email support@techcureindia.com with your order number, photos/video and the reason.
- We confirm eligibility within 1 working day and share the return address or arrange pickup.
- Pack the item in its original packaging with all accessories.
- On receipt and inspection (usually 2–3 working days) we approve the refund or ship the replacement.
Return address: TECHCUREINDIA, G-64, Silver Business Point, Opp. Nayara Petrol Pump, Green Road, Utran, Surat – 394105, Gujarat.
Refunds
- Approved refunds are issued to the original payment method within 7–10 working days of approval. Bank-transfer and UPI orders are refunded to the account they were paid from.
- Original shipping charges are refunded only when the return is due to our error or a defective/damaged product.
- If a refund is delayed beyond 10 working days, share your order number and UTR/transaction reference and we will escalate with the payment provider.
Exchanges
We exchange defective items for the same model. For a different model, place a new order after the return is approved; any price difference is charged or refunded.
Contact
support@techcureindia.com · +91 96907 96307 / +91 95126 88068 · Mon–Sat 10:00 AM – 8:00 PM IST