Last updated: 28 October 2026
In short
- We sell genuine, brand-new products. The warranty is given by the brand and service is done at the brand's authorised service centre.
- Extra benefit: we can register the complaint (call log) for you, or deposit the product at the service centre for you and send you the receipt on WhatsApp.
- You follow up with the service centre. When the product comes back to us, we tell you on WhatsApp immediately.
Hindi mein: Hum sirf product bechte hain. Warranty brand deta hai aur service brand ke authorised service centre mein hoti hai. Extra suvidha: hum aapki taraf se complaint (call log) karwa sakte hain, ya product hamare store pe bhej dijiye / courier kar dijiye, hamare engineer service centre mein jama karke receipt aapko WhatsApp pe bhej denge. Follow-up aapko khud lena hai; product wapas aate hi aapko turant update milega. Service centre ke time ke liye thoda dhairya rakhein.
1. Who gives the warranty
Every product sold by TechCure India is genuine, brand-new and carries the manufacturer's India warranty. TechCure India is the seller, not the warranty provider. Repairs, replacements and warranty decisions are made by the brand and its authorised service centre, under the brand's own warranty terms. Your TechCure GST invoice (with the product serial number) is your proof of purchase – keep it safe.
Warranty periods differ by brand and model. The period shown on the product page or on the brand's website is the one that applies. Typical periods (ESTIMATED – the brand decides):
| Processors | 3 years |
| Motherboards | 3 years |
| Graphics cards | 3 years (brand dependent) |
| RAM | Limited lifetime / brand dependent |
| SSDs and hard drives | 3–5 years |
| Power supplies | 3–10 years |
| Cabinets, coolers, fans | 1–2 years |
| Monitors | 3 years (brand dependent) |
| Keyboards, mice, headsets | 1–2 years |
2. Option A – go to the authorised service centre yourself (fastest)
- Find your brand's authorised service centre on our service centre directory (official numbers and addresses for 55+ brands) or on the brand's website.
- Take the product with your TechCure GST invoice.
- The service centre gives you a job / complaint number – use it to follow up directly with them.
3. Option B – we help you (extra benefit, free of service charge)
If you prefer, TechCure India can help in one of two ways:
B1. We register the complaint (call log) for you
Send us your invoice number, the product and a short video or photo of the problem on WhatsApp. We register the complaint with the brand on your behalf and share the complaint number with you. The brand or its service centre then contacts you or tells you where to take the product.
B2. We deposit the product at the service centre for you
- WhatsApp us first at +91 96907 96307 with your invoice number and the problem.
- Bring the product to our store, or courier it to: TECHCUREINDIA, Store G-64, Ground Floor, Silver Business Point, Opp. Nayara Petrol Pump, Green Road, Utran, Surat, Gujarat 394105, India. Pack it safely, with its box and accessories if possible, and write your name and invoice number on a note inside.
- Our engineers take the product to the brand's authorised service centre and deposit it there on your behalf.
- We send you the service centre receipt (with the job / complaint number) on WhatsApp.
- You follow up with the service centre using that receipt.
- When the repaired or replaced product comes back to our store, we update you on WhatsApp immediately, and you collect it or we courier it back.
Please note
- Time: how long the repair or replacement takes is decided by the brand and its service centre – it can be a few days or several weeks. We cannot speed this up, so please keep patience.
- Follow-up: following up on the status with the service centre is your responsibility; our role is to register the complaint or deposit the product and hand over the receipt.
- Courier charge: ₹300 per claim, paid by you, if you want the product couriered back to you after the service centre returns it. Sending the product to our store is arranged by you. Our help in registering or depositing the claim is free.
- Decision: whether a claim is accepted, repaired or replaced is the brand's decision. TechCure India does not repair, replace or refund products under warranty itself.
- Data: service centres may reset or replace drives. Back up your data before sending any storage device or PC.
4. PCs built by TechCure India
In a custom or prebuilt PC from us, every part keeps its own brand warranty. If you know which part is faulty, follow Option A or B for that part. If you are not sure which part has failed, bring or courier the PC to our store – we find the faulty part and then deposit it at that brand's service centre as in Option B2.
5. What the brand's warranty usually does not cover
Each brand has its own rules; commonly excluded are:
- Physical damage, bent pins, cracked boards, broken connectors
- Liquid damage, corrosion, dust or insect damage
- Damage from power surges or a faulty power supply / UPS / mains wiring
- Overclocking beyond limits, BIOS or firmware modification, unauthorised repair
- Tampered or missing serial-number stickers or warranty seals
- Software problems, viruses and data loss
- Consumables such as thermal paste, cables and batteries
6. Damaged or not working on delivery?
That is handled as a delivery issue, not a warranty claim: report it within 48 hours with photos and an unboxing video, as explained in our Refund, Return & Cancellation Policy.
Frequently asked questions
Who gives the warranty on products bought from TechCure India?
The brand (manufacturer) gives the warranty. TechCure India is a seller; repairs and replacements are done by the brand's authorised service centre under the brand's own warranty terms.
Can I go to the service centre myself?
Yes, and it is usually the fastest way. Take the product and your TechCure GST invoice to the brand's authorised service centre. Find yours on our service centre directory.
What help does TechCure give for a warranty claim?
As an extra benefit we can (1) register the complaint (call log) with the brand for you, or (2) take the product from you and deposit it at the authorised service centre on your behalf, and send you the service centre receipt on WhatsApp.
Who follows up with the service centre?
You do. Once the product is deposited, you get the receipt with the job or complaint number, and you follow up with the service centre directly. When the repaired or replaced product comes back to our store, we update you on WhatsApp right away.
How long does a warranty claim take?
That depends entirely on the brand and its service centre, from a few days to several weeks. TechCure cannot speed it up, so please keep some patience when you choose our deposit service.
Does TechCure charge for this help?
We do not charge for registering the complaint or depositing the product. If you want the product couriered back to you, the courier charge is ₹300 per claim; sending it to our store is arranged by you.
My PC was built by TechCure and I don't know which part failed. What do I do?
Bring or courier the PC to our store. We find which part has failed, then deposit that part at its brand's service centre in the same way.
What if the product is damaged or not working when it is delivered?
That is a delivery issue, not a warranty claim. Report it within 48 hours with an unboxing video, as per our Refund, Return & Cancellation Policy.
Contact
TECHCUREINDIA, Store G-64, Ground Floor, Silver Business Point, Opp. Nayara Petrol Pump, Green Road, Utran, Surat, Gujarat 394105, India · Mon–Sat 10:00–20:00 · support@techcureindia.com · WhatsApp +91 96907 96307
Brand names are trademarks of their respective owners. TechCure India is not an authorised service centre for any brand unless the brand says so.