Bought a TechCure India system and live outside Surat? You are never far from help. Wherever you are in India, our team stays with you after your purchase — from the first video call to the day your repaired part comes home. Here is exactly how it works.
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1
Tested thoroughly before dispatch
We thoroughly test your high-end system before it ships to reduce the chances of issues. For lasting stability, stable power, proper earthing and a suitable UPS are essential. Like any electronic system, hardware or software issues can occasionally occur — and that is exactly when this process helps.
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2
Brand warranty, close to you
Each component carries its respective brand’s warranty, subject to its terms. You can claim service through an authorised service centre in your city or nearby. On-site service and service-centre availability depend on the brand, product and location.
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We can handle your warranty claim
Unfamiliar with the process, short on time, or facing difficulty? Simply contact us. Our team will coordinate the warranty claim on your behalf.
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4
Diagnosis through video call
Our engineers first diagnose the issue through a video call and, where needed, remote support. If it is a software or settings issue, we will try to resolve it remotely.
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5
Pickup and drop for only the affected part
If a hardware fault is identified, we arrange pickup and drop for that particular component. In most cases, you will not need to send the entire PC.
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6
Your work keeps running
Once we receive the faulty component, we arrange another part for you to use while the warranty claim is being processed. Our team confirms the available part and dispatch timeline with you beforehand.
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After the warranty claim is completed
Once your repaired or replacement component arrives from the brand, we arrange to send it to you and collect the temporary part. If you prefer to keep the part we provided, we can discuss that option and confirm the applicable terms and warranty coverage.
Our goal is to minimise your downtime and make the entire service process simple and convenient.
WhatsApp service supportCall +91 96907 96307Service support: frequently asked questions
Do I need to send my whole PC for a warranty claim?
In most cases, no. If a hardware fault is identified, we arrange pickup and drop for the affected component.
I live outside Surat. Can TechCure India still support me?
Yes. Our service support works across India: video-call diagnosis, remote support where needed, coordination with authorised service centres near you, and pickup and drop of the affected component when a hardware fault is identified.
Will I get a temporary part while my warranty claim is processed?
Once we receive the faulty component, we arrange another part for you to use while the warranty claim is being processed. We confirm the available part and dispatch timeline with you beforehand.
What happens after my warranty claim is completed?
We send you the repaired or replacement component and collect the temporary part. If you prefer to keep the part we provided, we will discuss the option and confirm the applicable terms and warranty coverage.
Who do I contact for service support?
Call or WhatsApp TechCure India service support on +91 96907 96307.